Refund Policy
This policy explains trial charges, cancellations, renewals and when to contact us about a payment.
Effective 13 September 2026
Change of mind and unused time
Payments are not refunded for change of mind, unused subscription time or failure to cancel before a renewal. This does not limit any refund, remedy or consumer right required by applicable law.
Cancelling a membership
You may cancel through My Bali. Cancelling prevents the next automatic renewal. Your access continues until the end of the trial or current paid subscription period, and cancellation does not normally create a refund for time already paid for.
Annual free trial
The annual membership includes a 7-day free trial and requires a payment method when the trial starts. No membership charge is made during the trial if you cancel before the trial ends. If you do not cancel in time, the membership automatically converts to the USD $49 annual paid plan.
Incorrect charges and billing problems
Contact How2Bali promptly if you believe you were charged incorrectly or a technical billing problem occurred. Include the email address used for your membership and enough information for us to identify the transaction, but never send full card details by email.
Email support@how2bali.app.
Consumer rights
Nothing in this policy excludes, restricts or modifies any refund, remedy or consumer right that must be provided under applicable law, including Australian consumer law.
